You can make a booking via telephone:
020 3026 6306Frequently Asked Questions
General Questions
- How many years have you been in this business?
- Do you need a deposit?
- Do you have a cancellation fee?
- When can your cleaners come?
- What are your working hours?
- Do I have to pay extra for any congestion charges or parking fees?
- What nationality are the cleaners? Do they speak English?
Carpet Cleaning Questions
- How do you clean carpets?
- How long will it take before my carpet is dry?
- Why should I protect my carpet with Scotchguard?
- What if your cleaners damage my carpet?
- Can you clean sea grass, sisal, rayon, or expensive silk or hand-wrought carpets?
- Do you provide the cleaning materials and equipment?
- How many cleaners will you send?
- Do your services have a quality guarantee?
- Do I have to defrost my fridge and freezer in advance?
- Do you clean the oven?
End of Tenancy / One-Off Cleaning Questions
- Do you clean windows from the outside?
- What if I booked them for 4 hours and they need more time, or if they finish earlier?
- What equipment do you use?
General Questions
Q. How many years have you been in this business?
We have been cleaning professionally for more than 7 years now. All our cleaners are properly trained and vetted. Give us a call and we will be happy to provide references from our customers.
There is no payment or deposit up front. Payment is made following completion of a cleaning job, after inspecting the premises to ensure quality. Once
you have looked over the job with one of our supervisors you can make a
payment in cash or with a registered cheque.
Q. Do you have a cancellation fee?
We do not have a cancellation fee. To change or cancel your booking, we just ask that you contact one of our office staff as far in advance as possible to let them know.
Q. When can your cleaners come?
We have cleaners in London serving all areas and postcodes. We are often able to provide a cleaner or cleaning team in London on the same day, especially if you can call in the morning. We recommend an advance booking so that you have the pick of
appointment dates and times.
Q. What are your working hours?
Our cleaners work seven days a week and are very flexible. On weekdays we start between 8 and 8.30am with the latest
appointments beginning between 5 and 6pm. Our weekend start time is 9am and we work Saturdays and Sundays. Again, advance booking is recommended for you to get a time and date that suits you best.
Q. Do I have to pay extra for any congestion charges or parking fees?
The price quoted includes all taxes and services. The only charges that might apply on top of the price, are congestion or parking fees. If you are able to provide a free parking space for the cleaners, you won't pay anything in addition.
Q. What nationality are the cleaners? Do they speak English?
Most of the cleaners are either Polish or Bulgarian. If you ask one of our Polish cleaners to polish something, please do not be offended if they tell you that they are Polish, and so they Polish everything. We make sure to have an English speaking cleaner or supervisor at all times, so you can give them instructions before the cleaning. If you have any questions or special requirements regarding the cleaning or the nationality of our cleaners, we encourage you to call our office staff.
Carpet Cleaning Questions
First, carpets are hoovered to remove any loose dirt, dust or particles. Following hoovering, carpets are pre-treated to help remove stains. Then shampoo is applied to the entire carpet. This is left to sit and then extracted at high pressure with steam and heat. This takes out about 90% of moisture for quicker drying, and removes stains caused by spills, pets and wear and tear. Following the cleaning itself, we deodorize the cleaned areas and, finally, use an industrial fan to minimize the time it takes for the carpets to dry.
Q. How long will it take before my carpet is dry?
With steam cleaning, it is usually about 2 hours before the carpet is completely dry. When Scotchgard is used we recommend a 4 hour wait for better protection results.
Q. Why should I protect my carpet with Scotchgard?
Scotchgard seals your carpet to protect it from stains, mess and normal wear. This ensures your carpet will last longer, hold its color better, and require cleaning less often. Our carpet cleaners are equipped with variety of protective chemicals to suit every fabric type. They can perform a thorough application of stain protector at your request.
Q. What if your cleaners damage my carpet?
Despite best intentions and proper precautions, accidents can happen. Concerning our
company, we are fully insured and will take responsibility for any
damage we cause to your carpets or upholstery during a professional
cleaning.
Q. Can you clean sea grass, sisal, rayon, or expensive silk or hand-wrought carpets?
These materials are very difficult to clean, and steam-cleaning can damage these delicate fabrics by using too much force. Instead, we offer a Professional Carpet and Upholstery Dry Cleaning service specially tailored for delicate and hard-to-clean fabrics. Although Dry cleaning chemicals are more costly and the
process is more time consuming, our experience and care in cleaning sea
grass, sisal, rayon, silk and hand-wrought carpets and upholstery make
it well worth it.
End of Tenancy / One-Off Cleaning Questions
Q. Do you provide the cleaning materials and equipment?
End of Tenancy, Carpet and Upholstery cleaning include all materials. For one-off Deep Cleaning services we do not provide the materials. If you would like materials to be included for this type of job, we can do so for an extra £10.
Q. How many cleaners will you send?
We will send a team of 1-4 cleaners, depending on the size of the property and the type of cleaning to be done. For example, Professional Carpet or Upholstery Cleaning jobs can be done by a single cleaner, properly trained and equipped.
Q. Do your services have a quality guarantee?
Professional End of Tenancy Cleaning is a guaranteed service. If our cleaners missed something, or there is anything that you are not happy with, you can always call our office within 48 hours of the job. Then the cleaning team will come back to do a free-of-charge re-clean of the missed spots.
Q. Do I have to defrost my fridge and freezer in advance?
It would be helpful if you defrost your fridge, freezer or deep freeze before the cleaners arrive. This will speed up the cleaning and deodorizing process, and help our cleaners leave your appliances in the best possible condition.
Yes. Cleaning of ovens, cupboards and other appliances,
inside and out, is included in the price for Professional End of Tenancy
Cleaning.
General Cleaning Questions
Q.Do you clean windows from the outside?
We clean outside windows reachable (safely) from inside the property. If you need upstairs window cleaning, please discuss this with one of our office staff.
Q. What if I booked them for 4 hours and they need more time, or if they finish earlier?
For cleaning per hour, you are charged only for the time taken in cleaning the property. If the cleaners need more time, they will stay as long as they are able to with respect for further appointments. If the cleaners finish earlier than expected you will be charged only for the time it took them to clean the property.
We use only Prochem professional carpet, upholstery and general cleaning equipment.
